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Managed Support Services

Our support operations are optimized to provide pro-active monitoring and maintenance of our customer’s equipment ensuring highest availability for them.

As required, we provide quick and accurate remote and on-site support (in fact, our technicians are measured on speed, accuracy and their communication with our customers).


Our customers tell us they appreciate:

  • Our excellent technical services allow them to concentrate on the key strengths of their business.
  • Our range of "fixed cost" IT support services allows them to stabilise and control their costs relating to IT
  • Our range of services allows them to delegate different levels of responsibility for their IT systems to our support team, as their business needs dictate.


With a fixed price Managed Support plan, we look after all of your day-to-day IT service needs for a simple monthly fee. We take the hassle out of IT, delivering consistent reliable services, and effectively becoming your outsourced IT department.

With our customised Managed Support PLans, we will tailor the service to suit your business and your particular requirements, so that you know exactly what to expect, and exactly what it will cost, month in, month out.

Each of our Managed Support Plans can include:
  • Daily Backup checks and monitoring
  • Antivirus monitoring
  • Server daily or weekly health reports
  • Workstation daily or weekly health reports
  • Round-the-clock Desktop PC and Laptop monitoring
  • Round-the-clock server & Network monitoring
  • Pro-active workstation tuning and housekeeping
  • IT consulting - use us as your CIO; use our skills and knowledge to help you choose and plan your IT infrstructure
  • Access to dedicated and experienced IT technicians - insuring quality support for your systems
  • Unlimited telephone and remote network support
  • Familiar friendly support technicians, who understands your network intimately
  • Helpdesk services - a friendly voice to help you over the phone
  • Full remote support ability to all of your computers, whether in or out of the office
  • Fast response - we answer the phone! and we provide stated response time SLAs so that you know what to expect.
  • Network Audits and Consulting
  • IT project management - on time, on budget, every time
  • Management reporting - you are provided with the key performance indicators so you know what's going on at a glance, including a full record of support issues dealt with and outcomes achieved
  • Hardware & Software asset management
  • Disaster Recovery planning and services
  • Standby hotspare servers and workstations
  • Regular scheduled on-site visits
  • Unlimited on-site support

Managed Support

Friendly Telephone Support

Fast Remote Support

System Monitoring

Proactive IT Housekeeping

Fixed Predictable Costs

Easy to Understand Plans

Project Management

IT Consulting & Advice

Asset Management