Support

A key to our success in supporting mission critical business over 20 years has been in providing a total support solution that allows us to handle the majority of support calls without making a site visit. To do this we standardise our installations with a focus on reliability. We also monitor our client sites to identify issues before they interrupt your business.

Our 'One Call' IT support leaves you and your staff free to focus on running your business.

Team Support
Our 'Team Support' approach and standardisation of systems removes the dependency and risk of relying on a single person who 'knows' your site. As a support person there's nothing more frustrating than being unable to help a customer so at at Excellent we recognise the risk and in-efficiencies of the 'one off' approach and have standardised our systems and methods and documented exceptions so that any member of our team can support any site.  Team support is key to our "One Call" support.

System Monitoring
We utilise sophisticated monitoring software to monitor our clients systems to minimise the possibility of business interruption. Our on call technicians are alerted when a problem is detected and are on the job working to resolve the issue before it impacts on your business.